COVID-19 Lightened Booking & Cancellation Policy
These terms will apply to all tours in 2021. Standard terms will apply to cancellations not relating to COVID-19 travel restrictions.
We will review each tour and aim to make a final decision to confirm if the tour will run 70 days before the scheduled start date or sooner if the situation changes. We will maintain an open dialogue with our guests regarding the status of their tour. Final payment invoices will be issued once the decision to run the tour has been made.
Tours Cancelled or postponed by Ride and Seek
If travel restrictions force us to cancel or postpone a tour we will transfer 100% of any tour monies to another Ride & Seek tour of your choice that will be valid for 12 months from the time of issue.
Tour participation Cancelled by You 60+ days out
> If you wish to transfer to another Ride and Seek tour we will transfer deposits across with no penalty. This is offer is valid for 12 months from when the credit note is issued.
>If you wish to be refunded your deposit for any tour the only penalty will be the standard admin fee of €350. ** If you book with us again within 24 months, this fee will be deducted from your bill.
Once final payment is received within 60 days of departure
>If you wish to transfer to another Ride and Seek tour we will transfer all monies across with no penalty. The credit note will be valid for 12 months from the time of issue.
>If you wish to cancel and receive a refund we can offer the following options. We can refund 50% of the amount paid and issue a credit note for the remaining 50% to be used on any Ride and Seek tour within 12 months of issue.
Standard Cancellation Policy
If you must cancel your reservation, the fees for doing so are as follows: We recommend that you have trip insurance in place before the 90 days cut off to cover for any unforeseen eventualities.
Days Prior to Departure
91+ Admin fee – 350 euros
61-90 25% of trip price
31-60 50% of trip price
0-30 100% of trip price
Ride & Seek reserves the right to suspend departures in cases of force majeure or the failure of third parties—such as hotels, ships or campgrounds—to honor their reservations, in which case, all payments received to date will be transferred on account for use on a future trip (must be used within 24 months). Ride & Seek is not responsible for expenses that are incurred in preparation for any suspended trips, such as airline tickets, or for costs that are incurred due to travel delays, flight cancellations, or illness. All policies subject to change.
Prices, Reservations and Payment
>Our prices are generally in Euro’s (some custom trips are priced in local currencies). To reserve your tour we require a deposit of Euro 1000 per person (or the equivalent in £ or AU$ if you wish to pay in local currency in the UK or Australia). The balance of your payment is due 90 days prior to departure. If reserving your trip within 90 days of departure, full payment is required. After completing the booking form and paying the deposit/balance we will send you a receipt/invoice for the tour you have chosen.
>If you wish to pay for your trip in a different currency we use www.xe.com to calculate the rate. This rate is calculated from the date we receive your deposit, after which our normal booking and payment terms and conditions apply.
>We charge a single supplement to individual travellers who wish to ensure that they have private rooms throughout a trip as shown in each tours ‘Dates & Prices’ section – it varies from tour to tour. If stipulated on the booking form that a single traveller would like R & S to find them a roommate we will try our best to fulfill this request. In event that we are unable to find a roommate though the client will be liable to pay the single supplement fee before the trip commences.
Preparing for Your Trip
Our trips entail risks—and rewards—beyond those encountered at home. We count on our travellers to ensure they are healthy and fit; to read our pre-trip materials about clothing, training, and medical requirements; and to appreciate that in some countries local living standards, practices, services, and accommodations may differ from those in their own countries.
Travel Documents and Passports
The visa and passport requirements of countries to which we travel vary according to the nationality of each traveller and may change at any time for reasons beyond our control. Although we endeavor to provide you with accurate information about these requirements it remains the responsibility of each traveller to verify that he or she has the appropriate travel documents for his or her nationality. R & S is not liable for any expenses or costs arising from any traveller being prohibited from entering a country scheduled to be visited on a trip.
External Travel Services
R & S may recommend the services of external travel companies or other support services in response to requests made by travellers for services outside of the scope of a R & S trip. Although we endeavor to recommend only companies that provide the highest levels of service and work closely with them to try to obtain special treatment for R & S travellers, we do not guarantee the services provided by third parties. R & S is not liable for any injury, expenses, or costs arising from any services, or lack thereof, provided by any third party nor the standards of care which travellers experience when using those services.
Before travelling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property or illness, injury, or death. It is obligatory for all guests to have health insurance when coming on tour with Ride and Seek.
Bike rental insurance
If you are renting a bike off us you are responsible for it whilst on tour and therefore liable for any damage incurred. The bikes are given to you fully serviced and the guide team will cover any incidental mechanicals. However, for anything more substantial the responsibility lies with the rider. To cover for this we have optional insurance of €50 per week. You can add this to your booking or simply pay for it at the start of the tour. Some guests have found that they have insurance coverage for a rental bike as part of their household insurance so this is also an alternative to cover liability for substantial damage (please advise us at [email protected] prior to the commencement of tour if this is the case).
We require all guests to fill out a Medical questionnaire which will be sent to you after you have paid your deposit. If you wish to review it prior to sending your deposit, email us at [email protected]
The document must be completed and returned to us prior to the balance on the tour being paid. Our receipt of the completed and signed form will complete your reservation.
What responsibilities do I assume as a guest?
Guests are responsible for ensuring that they have a suitable level of experience and fitness for the tour they sign up for. We require guests to advise us of all medical and dietary problems/restrictions prior to the tour. Guests are responsible for showing up at the designated starting point with the appropriate gear and clothing. Ride and Seek reserves the right to exclude a guest from the tour, if in the opinion of the trip leader, their continued participation may prove detrimental to their own welfare or to the well-being and enjoyment of the other guests.
What are Ride and Seek’s limitations of liability?
Ride and Seek is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat or other conveyance, or by bicycle, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Ride and Seek is also not liable for: expenses (e.g., meals, transportation or hotel costs) not specified as included in the trip cost but which may be required to get to or from a trip start or end. Ride and Seek Bike Tours reserves the right to make route and hotel modifications as necessary to improve the trip’s quality or to accommodate the comfort and well-being of guests.
Prizes and discounts
Unless otherwise stated all prizes and discounts presented are valid for the calendar year for which they have been awarded.
Getting in contact
We are an Australian registered company . The Australian head office address is Ride and Seek Pty Ltd, 15/30 Fletcher Street, Bondi 2026 NSW – ACN/ABN 163 740 252. Our European operation base is in France and we also have sales offices in the USA and UK. For all enquiries please contact us at [email protected] or by phone on +61 2 8007 3337.